Retail Operations Director Stuart Fox recognised that the business faced challenges. “On the back of several years of continued growth and to take advantage of growth in the economy, we wanted to improve the service standards in our stores from good to great,” he says.

“We had a set of KPI’s in some areas of the retail operation but they weren’t standard across the business and didn’t analyse performance in enough detail to make informed decisions at floor level. There wasn’t enough time being spent on developing the service and selling skills of our sales teams.

“We strongly believed that we were missing some opportunities and through greater visibility of and focus on performance, we could drive better sales.”

Business Building Seminars (for retailers) and Selling into Retail Seminars (for brands), were delivered by RPS and promoted by Clarion Events to their customer base. The partnership was based on the principle of Clarion adding value to its customers beyond the implicit and explicit value of their exhibitor events being sold. SME retail & brand business owners learnt business
growth strategies of the world’s top performing retailers and brands and took away proven Game Plans to take their business to its next level of performance.